Terms & Conditions

01Agreement to these terms

These Terms & Conditions ("Terms") are an agreement between you and GATP Solutions ("GATP", "we", "us" or "our"), a company based in Dubai, United Arab Emirates.

By using our website, submitting a form or engaging our services, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of a company, you confirm that you have authority to bind it. If you do not agree, please do not use our website or services.

02Using our website

You may use our website for lawful purposes only. You agree not to:

• Copy, scrape, reproduce or resell content from the site without our written permission.
• Submit false information or someone else's details through our forms.
• Attempt to gain unauthorised access to the site, interfere with its operation or introduce viruses or harmful code.
• Use the site to send spam or unlawful material.

Website content is provided for general information only and is not professional, legal or financial advice. Examples and scenarios on the site, including those marked "illustrative", are for explanation only and do not describe the results of any specific client. We may change or remove any part of the site at any time.

03Our services

We provide performance marketing, lead generation, social media and content, SEO and websites, outsourced sales (SDR and closer) teams, and CRM and sales automation services.

The scope, deliverables, timelines and fees for each engagement are set out in a written proposal, statement of work, order form or service agreement (an "Agreement"). If an Agreement conflicts with these Terms, the Agreement prevails for that engagement.

Work outside the agreed scope will be quoted separately and starts only once you approve it.

04Fees, ad spend and payment

• Service fees are as stated in your Agreement and are invoiced in advance unless agreed otherwise. Invoices are due within 7 days of the invoice date.
• Advertising spend is separate from our fees. Unless agreed otherwise, ad spend is paid directly by you to the ad platform (Meta, Google, TikTok, LinkedIn and others) using your own payment method.
• Third-party tools such as CRM, calling, SMS or software subscriptions are your cost unless your Agreement says they are included.
• Late payment: we may pause work and campaigns while an invoice is overdue.
• Refunds: fees for work already started or completed, and for the current billing period, are non-refundable unless your Agreement says otherwise.
• Taxes: fees exclude VAT and other applicable taxes, which will be added where required.

05No guaranteed results

We work hard to grow your pipeline, but marketing and sales results depend on many factors outside our control, including your offer, pricing, market, competition, budget, ad platform algorithms and how quickly leads are handled. Unless your Agreement expressly says so, we do not guarantee any specific number of leads, meetings, sales, rankings, cost per lead or return on ad spend. Any forecasts or estimates we share are good-faith projections, not promises.

06Your responsibilities

To help us deliver the services, you agree to:

• Provide accurate information, timely approvals, feedback and access to the accounts and tools we need.
• Own or have permission to use any logos, images, content, data and contact lists you give us.
• Make sure your services, offers and claims are lawful and accurate, and that you hold any licences or professional registrations your business requires.
• Review and approve ads, scripts, landing pages and messages before they go live. You are responsible for content you approve.
• Keep ownership of, and control over, your ad accounts, CRM, domains and other business accounts.

07Calls, SMS and outreach compliance

Where we call, text or email leads on your behalf, you confirm that those leads were obtained lawfully and have given any consent required under applicable laws, including the US Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier rules for business texting (such as A2P 10DLC registration) and Do-Not-Call rules.

We will honour opt-out requests (such as "STOP" replies and unsubscribes) and may refuse to contact any list or person where we believe consent is missing or the outreach would be unlawful.

08Intellectual property

• Our website: all content on this website, including text, design, graphics and our name and logo, belongs to GATP or its licensors and is protected by intellectual property laws.
• Your materials: you keep ownership of everything you provide to us. You give us a licence to use it only to deliver the services.
• Deliverables: once you have paid in full, you own the final deliverables we create specifically for you, such as ad creatives, copy, landing pages and websites, unless your Agreement says otherwise.
• Our know-how: we keep ownership of our pre-existing tools, templates, processes, playbooks and general know-how, even if used in your project.
• Portfolio: unless you tell us in writing not to, we may mention your company name and logo as a client and show non-confidential work in our portfolio.

09Third-party platforms

Our services rely on third-party platforms such as Meta, Google, TikTok, LinkedIn, CRMs and telephony providers. Their own terms and policies apply. We are not responsible for their outages, policy changes, ad rejections, account restrictions or suspensions, though we will help you resolve them where we can. Our website may also link to third-party websites that we do not control.

10Confidentiality and data

Each party will keep the other's confidential business information private and use it only for the engagement, except where disclosure is required by law. This continues after the engagement ends.

We handle personal information as described in our Privacy Policy. Where we process your leads' or customers' data on your behalf, we do so only on your instructions.

11Term and termination

We do not use long lock-in contracts. Unless your Agreement sets a different minimum term or notice period, either party may end the services by giving 30 days' written notice.

Either party may end the services immediately if the other seriously breaches these Terms or the Agreement and does not fix the breach within 7 days of being notified. On termination, you will pay for all work done and fees due up to the end date, and we will hand over completed deliverables and return access to your accounts.

12Limitation of liability

Our website and services are provided "as is" and "as available". To the fullest extent allowed by law:

• We are not liable for any indirect or consequential loss, or for loss of profits, revenue, business, data or goodwill.
• Our total liability for any claim relating to the services is limited to the fees you paid us in the three (3) months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud.

13Indemnity

You agree to compensate us for claims, losses and costs (including reasonable legal fees) arising from materials you provide, content you approve, your breach of these Terms, or outreach to leads who did not give required consent.

14Governing law and disputes

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. We will first try to resolve any dispute in good faith. If it cannot be resolved within 30 days, it will be submitted to the exclusive jurisdiction of the courts of Dubai, unless your Agreement provides otherwise.

15General

• Changes: we may update these Terms from time to time. The "Last updated" date shows when they last changed. Changes do not affect a signed Agreement unless both parties agree.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
• Independent parties: we act as an independent contractor, not as your employee, partner or agent.
• Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
• Entire agreement: these Terms, your Agreement and our Privacy Policy are the entire agreement between us about their subject matter.

16Contact us

Questions about these Terms? Get in touch: